Last updated: 21 October 2026
Travel plans can change at short notice. This policy explains how you can change or cancel a booking with Vietnam Airport Fast Track Services and how refunds are handled. It forms part of our Terms and Conditions.
Time of cancellation | Refund |
|---|---|
More than 48 hours before the service time | 100% |
24 to 48 hours before the service time | 50% |
Less than 24 hours before the service time | No refund |
No-show | No refund |
Service time means the scheduled arrival or departure time of the flight in your booking confirmation, in Vietnam local time (GMT+7).
Send your cancellation request in writing to support@vietnamairportfasttrack.com or via WhatsApp +84 399 161 166, including:
The refund is calculated from the time we receive your message. We will reply with a written confirmation. If you do not receive it within 12 hours, please contact us again by another channel to make sure your request has reached us.
Phone calls alone are not accepted as a cancellation, because we need a written record.
In many cases you can keep your booking and simply change it. Changes are free of charge up to 2 hours before the service time, for example:
All changes are subject to availability. If the new service costs more, you pay the difference before the service. If it costs less, we refund the difference.
Requests received less than 2 hours before the service time may not be possible. If the service cannot be delivered as a result, the booking is treated as a no-show.
Same-day flight delays: We track the flight in your booking and adjust the meeting time at no extra charge. Letting us know about a delay is helpful but not required.
Cancelled or rescheduled flights: Contact us as soon as you know. We will move your booking to your new flight free of charge whenever we can. If we cannot provide the service for the new flight, you will receive a full refund.
Missed connections and diversions: If you are diverted to a different airport or miss a connection, contact us right away. We will try to move the service to your new flight or airport, subject to availability and any price difference.
Events beyond anyone’s control (such as typhoons, severe weather, natural disasters, epidemics, airport closures or government decisions): we will first offer to move your booking to a new date. If that is not possible, the standard cancellation fees in Section 1 apply.
A booking is treated as a no-show if:
No refund is given for no-shows. To avoid this, please keep your phone or WhatsApp switched on and reachable on the day of travel.
If we must cancel a confirmed service for a reason within our control, you will receive a 100% refund of the amount paid for that service. We will tell you as early as possible and, where we can, help you find an alternative.
Bookings made with a promotional code or special discounted rate are non-refundable, unless the promotion says otherwise. They can still be changed free of charge as described in Section 3.
If something goes wrong, please tell our staff or call our hotline/WhatsApp straight away so we can try to fix it on the spot. If you are still not satisfied, send a written complaint to support@vietnamairportfasttrack.com within 30 days of the service date, with your booking reference and details of what happened. We will review it and, where appropriate, offer a full or partial refund.
Vietnam Airport Fast Track Services Business Registration No.: 0318707270 Office 01, 9th Floor, Pearl Plaza Building, 561A Dien Bien Phu Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam Email: support@vietnamairportfasttrack.com WhatsApp/Hotline: +84399161166 / +84981639686
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